dbjk Privacy Policy

1 Introduction

dbjk ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who interacts with the dbjk platform located at https://dbjk.io (the "Platform"). This Privacy Policy ("Policy") sets out in clear terms what personal data we collect, on what legal grounds we process it, how we use and share it, how long we retain it, and what rights you hold as a data subject.

This Policy applies to all registered players, prospective players who browse the Platform without registering, and any other individual whose personal data dbjk processes in connection with the operation of its online betting and casino services in Bangladesh and beyond. It covers personal data collected through the Platform website, mobile-optimised interface, live chat support system, and any other communication channel operated by dbjk.

This Policy should be read alongside the dbjk Terms & Conditions and Responsible Gaming policy, both of which form part of your agreement with dbjk and collectively govern your relationship with the Platform.

2 Personal Data We Collect

2.1 Data You Provide Directly

When you register an account, make a deposit or withdrawal, contact our support team, or otherwise interact with the Platform, you provide us with personal data including:

• Full legal name;
• Date of birth (used for age verification — players must be 21 or older);
• Email address and mobile phone number;
• Residential address;
• Payment method details (bKash, Nagad, Rocket, Upay mobile wallet identifiers or bank account references — we do not store full card numbers);
• Identity verification documents (national ID card, passport, or other government-issued photo ID);
• Proof of address documents (utility bill, bank statement);
• Communications you send to the dbjk support team via live chat, email, or other channels.

2.2 Data Generated by Your Use of the Platform

When you access or use the dbjk Platform, certain technical and behavioural data is generated automatically, including:

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session start and end times, pages visited, and navigation paths;
• Betting and gaming history, including stake amounts, game types, outcomes, and transaction timestamps;
• Responsible gaming tool usage (e.g., deposit limit settings, self-exclusion requests);
• Cookie identifiers and similar tracking data (see Section 6).

2.3 Data from Third Parties

dbjk may receive personal data about you from third-party service providers engaged to assist with identity verification, fraud prevention, and payment processing. This data supplements the information you provide directly and is used solely for the purposes described in this Policy.

3 How We Use Your Personal Data

dbjk uses personal data collected from players and visitors for the following purposes:

• Account Management: To create, maintain, and administer your dbjk player account, including verifying your identity and eligibility before activating full account functionality;
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records of all transactions in Bangladeshi Taka (BDT);
• Identity & Age Verification: To confirm that you are aged 21 or above and to comply with our Know Your Customer (KYC) obligations;
• Platform Operations: To deliver the betting, casino, slots, cricket wagering, and other gaming services available on the Platform;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, match-fixing, multi-accounting, and other forms of prohibited conduct;
• Responsible Gaming: To monitor betting patterns for signs of problem gambling, to administer deposit limits and self-exclusion tools at your request, and to provide mandatory intervention where required;
• Customer Support: To respond to your enquiries, complaints, and requests submitted via live chat, email, or other channels;
• Legal Compliance: To comply with applicable laws, regulations, and lawful requests from authorised authorities;
• Platform Improvement: To analyse usage patterns and improve the performance, functionality, and user experience of the Platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may unsubscribe at any time by contacting support.

4 Legal Basis for Processing

dbjk processes personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfil our obligations under the dbjk Terms & Conditions, including account creation, payment processing, and service delivery;
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money-laundering (AML) obligations, age verification requirements, and responses to lawful requests from competent authorities;
• Legitimate Interests: Processing is necessary for dbjk's legitimate interests in operating a secure, fair, and commercially viable platform — including fraud detection, responsible gaming monitoring, and platform improvement — provided such interests are not overridden by your rights and interests;
• Consent: Where processing is based on your consent (for example, marketing communications or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

5.1 Service Providers

dbjk shares personal data with carefully selected third-party service providers who process data on our behalf under binding contractual data protection obligations. These providers include:

• Payment processors and mobile financial service operators (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and others);
• Identity verification and KYC providers;
• Fraud detection and anti-money-laundering screening services;
• Customer support platform providers;
• IT infrastructure and cloud hosting providers;
• Analytics providers (processing anonymised or aggregated data only).

5.2 Legal Disclosures

dbjk may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by law, court order, or lawful regulatory directive. We will notify affected players of such disclosures where we are legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business reorganisation, personal data held by dbjk may be transferred to the successor entity, subject to the same privacy protections set out in this Policy. Affected players will be notified of any material change to data controller identity.

6 Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device by the dbjk Platform when you visit. They allow the Platform to recognise your device across sessions, remember your preferences, and gather analytics data that helps us improve the platform experience for players across Bangladesh.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. They maintain your login session, remember your language and display preferences, and enable core security features. These cannot be disabled;
• Analytics Cookies: Collect anonymised data about how players navigate and use the Platform, enabling us to identify performance issues and improve the user experience;
• Responsible Gaming Cookies: Used to track session duration and betting activity in support of responsible gaming monitoring obligations;
• Preference Cookies: Remember your personalisation choices such as game favourites and display settings between visits.

6.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will prevent key features of the Platform — including login and payment functions — from operating correctly. Disabling analytics or preference cookies will not prevent you from accessing the Platform but may affect personalisation and performance.

7 Data Retention

dbjk retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to any longer retention periods required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

8 Data Security

dbjk implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the dbjk servers;
• Industry-standard one-way hashing for all stored passwords (passwords are never stored in plain text);
• Role-based access controls ensuring that personnel can only access personal data that is necessary for their specific job function;
• Regular internal and third-party security audits and penetration testing;
• Secure data centres with physical access controls and redundant backup systems;
• Staff training on data protection obligations and secure data handling practices.

While dbjk maintains robust security practices, no electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for maintaining the security of your own account credentials and for notifying dbjk immediately if you suspect any unauthorised access to your account.

9 Your Data Rights

As a data subject, you hold the following rights in relation to personal data processed by dbjk. To exercise any of these rights, contact our support team at [email protected] (plain text — not a clickable link) with your full name, registered username, and a description of your request:

• Right of Access: You may request a copy of the personal data dbjk holds about you, along with information about how it is being processed;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (such as AML record-keeping);
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances, for example while a dispute about accuracy is resolved;
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your personal data be provided to you in a structured, machine-readable format;
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

dbjk will respond to data rights requests within 30 days of receipt. Where a request is complex or voluminous, we may extend this period by a further 60 days with prior notice to you. We may need to verify your identity before processing any data rights request.

10 Children & Minors

The dbjk Platform is strictly intended for adults aged 21 years and above. dbjk does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will promptly delete that data and suspend the associated account.

If you are a parent or guardian and believe that a minor under your care has registered an account with dbjk or submitted personal data to the Platform, please contact our support team immediately at [email protected] so that we can take appropriate action.

11 International Data Transfers

dbjk primarily serves players based in Bangladesh and processes data in accordance with the obligations relevant to its operational jurisdiction. Where personal data is transferred to service providers located outside Bangladesh — for example, cloud infrastructure providers or international KYC verification platforms — dbjk ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

Such safeguards include contractual data protection clauses requiring the recipient to protect your data in a manner consistent with dbjk's own obligations, and selection of service providers with recognised data security certifications. dbjk will not transfer personal data to jurisdictions that do not offer adequate data protection standards without implementing compensating safeguards.

12 Third-Party Links

The dbjk Platform does not include links to external third-party websites as a matter of policy. However, in the event that any such link is present — for example, in connection with a payment provider's own terms or a game provider's information page — dbjk is not responsible for the privacy practices or content of those external sites. This Privacy Policy applies solely to data processed by dbjk through the dbjk Platform. We encourage you to review the privacy policies of any third-party sites you visit independently of the dbjk Platform.

13 Amendments to This Policy

dbjk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Where changes are material, we will provide reasonable advance notice to registered players via email or a prominent notice on the Platform before the revised Policy takes effect.

The "Last Updated" date displayed at the top of the table of contents indicates when this Policy was most recently revised. Your continued use of the dbjk Platform after any amendment takes effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you should cease using the Platform and contact support to request account closure.

14 Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or dbjk's data processing practices, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the dbjk Platform
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6)

If you believe that dbjk has processed your personal data in a manner that is inconsistent with this Privacy Policy or applicable law, you have the right to raise a complaint. We encourage you to contact the dbjk support team in the first instance so that we can attempt to resolve your concern directly. If your complaint remains unresolved, you may seek independent legal advice or escalate to a competent supervisory authority.